Refund policy

At our store, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.

You may return most items within 30 days of delivery for a full refund or exchange, provided the product is in its original condition and packaging. Items must be unused, undamaged, and include all original components. To initiate a return, please contact us at josemvazquez@me.com with your order number and reason for the return. We will provide detailed instructions on how to proceed.

Once your return is received and inspected, we will notify you via email. Approved refunds will be processed to your original method of payment within 5–7 business days.

Please note that digital products, services, and training sessions are non-refundable once delivered or initiated. Additionally, customers are responsible for return shipping costs unless the return is due to a defective or incorrect item received.

We recommend using a trackable shipping service for returns to ensure the safe delivery of your package. If you have any questions about your return or refund, don’t hesitate to contact our support team.

Thank you for shopping with our store. Your trust means everything to us.